Stanford Geriatric
Education Center

Improving Communication
With Elders of Different Cultures

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Learning objectives: At the completion of this module, the learner will be able to
...1. Recognize barriers to communication.
...2. List culturally acceptable approaches to elicit information from an older person of any ethnic background.
...3. Describe a culturally sensitive approach to interviewing that promotes shared decision-making and mutual respect
between the ethnic older person and the health care provider.
...4. Identify significant cultural and historical experiences of minority older adults.
...5. Explain the effects of these experiences on the older person's help-seeking behavior.

Outline and concepts
.....Using three scenarios/situations common to first contact with a patient, you will be given options from which to select an appropriate response. All information in the scenarios comes from either the patient's medical chart, or from information you gather as you see the patient for this first visit. While few answers are wrong, one answer uses more cultural sensitivity and maintains issues related patient dignity more than others. Explanations with the answers will provide information related to each response. Additional information is provided in the Summary section. The key concepts include:
Recognizing barriers.
Awareness of behavioral cues.
Use of translators and interpreters.
Social and historical experiences; immigration history.
Cultural sensitivity.
To begin the session, please click here

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